Privacy policy

Article 1 General provisions

In COMPLEX DYULGERITE we are committed to guarantee the privacy and protection of your personal data as administrator of the privacy of the data that you provide us.

This Policy explains when and why we collect personal information (“personal information” and “personal data” are used as identical terms in this Policy) for the people who visit our site and use our services, how we use them, disclose it to others and how we keep it.

We may change this Policy at certain times, so be sure you are familiar with the current Privacy Policy. By using our site and the services provided through it, you agree to be bound by this policy.

Any questions related to this Policy can be sent by email to:

 Article 2 about us

We are COMPLEX DYULGERITE and provide services, products or general information about our business.

Our address: 30, Mogar Voyvoda Street, Koprivshtitsa. When we use ourselves and the verbs in this form in the text below, we refer to COMPLEX DYULGERITE

Article 3 How we collect personal information from you

We receive information about you when you use our site, for example, when you submit a budget / information request, or when you use the services provided on the site.

Article 4 What kind of personal information do we collect?

We only collect basic personal data that does not include special categories of personal data (“confidential data”). The personal information we collect may include the name, address, email address, telephone number, other information required by the Accounting Law and other laws, as well as information about which pages are visited and when.

 Article 5 Why we need your data

We need to know your personal data in order to provide you with the services offered through this site in the framework of a contract between us in relation to the supply of such information, as well as the information you have explicitly requested or accepted. We will not collect personal data that we do not need for the above purposes.

 Article 6 How to use your information

We can use your information to:

We provide the services you have requested, including the processing of your orders and the fulfillment of our obligations arising from the contractual relationship between us;

We provide new information directly related to the services you have requested;

We respond to inquiries and provide you with the information you have requested, including help in resolving questions that arose in connection with your inquiries;

We use remarketing through trusted sites, such as Google AdWords and Facebook;

We seek your opinions or comments about our services and products / training;

We do statistical analysis and other analyzes to improve our services;

We make sure that you retain your interests in the use of our site or services;

We inform you about changes in our Terms of Service, Privacy Policy or Services.

 Article 7 How long do we keep your information?

We keep your personal data only for as long as it is necessary for the relevant activity for which they are provided or as stipulated in a contract between us, subject to the requirements and terms established in the Accounting Law, tax laws and other applicable laws. . Regulatory acts in the Republic of Bulgaria.

The data you provided for marketing purposes is retained until you notify us that you no longer wish to receive our relevant information.

Once the objectives of processing your personal data have been met, we will destroy them.

Article 8 Who has access to your information?

We will not sell, rent or share your information with third parties for marketing purposes.

We may transfer your information to third parties: service providers, subcontractors and other affiliated organizations for the sole purpose of performing tasks and providing services on our behalf.

However, when we use external service providers, we only disclose the personal information that is required to provide the service and we have a contract with the third party that requires you to save your information and not use it for your own use. direct marketing purposes.

We will not provide your information to third parties for marketing purposes unless you have requested this, or as required by law, legal action or to prevent fraud or other crime.

We work with a variety of external service providers to provide reliable and quality services. When you search or buy one of these services, the external service provider will use your information to provide you with information and comply with the obligations that arise in connection with such services. In some cases, they will act as data administrators of your information, so we recommend that you familiarize yourself with their Privacy Policy. These third-party service providers will share your information with us and we will use it in accordance with this Privacy Policy.

The provision of your data to public authorities can only be done in the cases provided by law and in a volume that does not exceed the purposes for which they are requested.

The Commission for the Protection of Personal Data exercises legal control over the processing of personal data and we provide full access to the personal data records that we keep under the legal conditions to do so.

 Article 9 Where we process your data

All personal data we process is processed in Bulgaria, but for hosting and maintenance purposes, this information is in Bulgaria. Third parties do not have access to your personal data, unless required by law.

Article 10 In which cases we will contact you

You can choose whether you want to get information from us or not.

We may communicate with you freely when and to the extent necessary for the provision of the services you have requested, the contractual obligations between us to provide new information directly related to the services you have requested in response to your inquiry, in order to to preserve your interests in relation to the use of our site or services or on the basis of a legal requirement. We have the right to send a newsletter by email from the site where you have subscribed to the newsletter with your email address.

We will not contact you for marketing purposes by email, phone, text or mail unless you have given us your prior explicit consent or the communication is directly related to you and complies with the requirements of the General Regulation. protection of personal data (Regulation (EC) 2016/679).

 Article 11 How you can access, correct or delete your personal data

You have the right at any time to consult us:

Access to your personal data collected in the process of providing and using the services, which include: confirmation of whether we process your personal data, what categories are, the purposes of that processing and the recipients to whom the data is disclosed, as well as a message with a copy of Your personal information is being processed and its source.

Correct the information you have requested with us when it has become incorrect or outdated, for example, your email address, and any other information;

Delete or block your personal data when the processing does not comply with the requirements of the Personal Data Protection Law or the General Data Protection Regulation (Regulation (EC) 2016/679).

Notify you about the correction, deletion or blocking of third parties to whom your personal information has been disclosed, except when this is not possible or involves excessive effort.

The action to which you wish to access, correct, delete or block personal information is solely with respect to your personal data. It’s free

To request access, rectification, deletion or blocking of your personal data that we process, you must send us a written request that contains:

name, address and other identifying information of the person concerned;

description of the application;

a preferred way to provide the information under art. 28, para. one;

Signature, date of presentation of the application and address of correspondence.

Power of attorney before an authorized person. The application can also be signed with an electronic signature.

The request is sent to:

We will execute your request for access, correction, elimination or blocking within a period of 14 days, subject to the legal requirements and exceptions in this regard.

You will be notified of the decision to take the action requested or the refusal to do so in accordance with the law. The notice will be sent to you by mail with a receipt or you can receive it personally against a signature.

Article 12 How can you file an objection or complaint against the processing of personal data?

In the cases provided by law, you have the right to:

You can oppose us against the processing of your personal data if there is a legitimate reason to do so; When the opposition is justified, the personal data of the person concerned can no longer be processed.

Objecting to the processing of your personal data for direct marketing purposes.

Be notified before your personal information is first disclosed to third parties or used on your behalf for the purposes of the preceding paragraph of this article, and you are given the opportunity to object to such disclosure or use.

If you wish to file a complaint about the way your data is processed, you can contact us at If you are not satisfied with our response or if you believe that we are not processing your data in a legal manner, you may contact the personal data protection authority, the Personal Data Protection Commission.

Address: Sofia 1592, “Prof. 2 Tsvetan Lazarov

tel .: 02/915 35 18, 02/915 35 15, 02/915 35 19, fax: 02/915 35 25



 Article 13 Security measures available to protect your information against loss, misuse or alteration

When you provide us with personal information, we take steps to ensure that it is handled safely. The website uses a secure SSL communication protocol. HTTPS authenticates the site and the corresponding web server on which it is loaded. It also encrypts the client-server connection in two ways, providing protection against wiretapping, manipulating or falsifying the content of messages. In practice, this provides reasonable assurance that the user connects to the correct site (not a fake copy) and ensures that the content of the messages between the user and the site can not be read or altered by third parties. Additional information about HTTPS (

Non-confidential information (your email address, etc.) is usually transmitted over the Internet and security can never be guaranteed 100%. In this regard, while we strive to protect your information, we can not guarantee the security of the information you send us, and you do so at your own risk. Once we receive your information, we do everything possible to ensure your security in our systems.

 Article 14 Profiling

We will not use automatic decision making or profiling.

Art. 15 use of cookies

Like many other websites, ours also uses cookies. Cookies are small separate information packages that an organization sends to your computer to recognize it during your visit. Collect statistics of your actions in the browser. This allows us to track user traffic patterns, as well as develop statistical analysis of the use of the service, such as the time we spend on the website and the pages we visit more frequently. Cookies do not identify you as a person and the aggregated statistics do not include personal information. Cookies help us improve the website and provide a better personalized service.

By agreeing to use this site and its services, you accept the use of cookies, including Google Analytics cookies.

If you prefer not to receive cookies while browsing the website or using HTML-formatted emails, you can choose not to participate. To do this, you can configure your Internet browser to notify you before accepting a cookie or reject cookies when you notify them of your presence. In general, you can find this configuration in the ‘Options’ or ‘Preferences’ menu of your browser. To know this configuration, as well as more detailed information, you can use the ‘Help’ button in the menus of your browser.

 Article 16 Links to other sites.

Our website may contain links to other websites managed by other organizations. This privacy policy applies only to our site, so we recommend that you read the privacy statements of the other websites you visit. We are not responsible for the security policy of other websites, even if you use the links on our site to access them.

In addition, if you have accessed our website through a third-party site, we can not be responsible for the privacy policy and practices of the owners and administrators of the third-party site, and we recommend that you review its Privacy Policy.

 Article 17 Transfer of personal information outside Europe

As part of the services we provide, the information you provide may be transferred to countries outside the European Union (the “EU”). These countries may not have privacy laws similar to those in Bulgaria. By submitting your personal data, you accept such transfer, storage or processing. If we transfer your information outside the EU in this way, we will take the appropriate security measures to ensure the protection of your personal information in accordance with this Privacy Policy.

If you use our services outside the EU, your information may be transferred outside the EU to provide these services.

 Article 18 Review of this Policy.

We review this Policy periodically to guarantee the quality and legitimate protection of your personal data. This Policy was last updated in March 2018 and is in line with the General Data Protection Regulation (Regulation (EC) 2016/679).